Live chat with your clients and your team

Who can message whom?

Staff can message any colleague directly. A stylist can message the clients they have completed an appointment with, whether they were the booking's stylist or did one of its services. Owners and managers can message any client of the salon.

Clients can reply, and can start a conversation with anyone who has looked after them. A client never sees a stylist's phone number, and a stylist never sees a client's phone number or email: they talk through Salyntra.

How does a client know they have a message?

They get an email two minutes after the first message, so a quick burst ("Hi", "your colour is due", a photo) arrives as one email instead of three. The email quotes the messages and links straight to the conversation.

Clients who have never made an account are sent an invitation along with it. Any client can switch these emails off for your salon with one click, and the messages still wait for them in their portal.

Does it feel live?

Yes. An open conversation checks for new messages every one and a half seconds while it is active, and slows down when it goes quiet. You see when the other person is typing, when they have read your message, and you can reply to a specific message (on a phone, swipe it to the right, as you would in WhatsApp).

• Typing indicators and read ticks.
• Reply to a message, with the original quoted above it.
• Edit a message for 15 minutes; delete it for 24 hours.
• An unread badge on Messages and a bell item for each conversation.
• Mute a conversation you do not need alerts for.

Can the owner see what is being said to clients?

Yes. The owner can read every client conversation in the salon, join one to reply, remove a message, and close a conversation that has run its course. A closed conversation stays readable and nobody can post in it until it is reopened.

The owner also decides whether managers can read every client conversation. Stylists are told who else can read their client chats, so nobody is surprised.

What does each plan include?

Every plan has one-to-one chat between staff, chat with the clients you have served, the client email and the full history. Pro adds the parts that matter once the team grows.

• Core: one-to-one chat with your team and your clients, client emails, read ticks, replies and full history.
• Pro: a Team channel for the whole salon, photos in chat, search that jumps to the message, and an email to a staff member about a message still unread after 15 minutes.
• Enterprise: photos switched on from the start, with no image limit.

What happens to messages when someone leaves or asks to be forgotten?

A stylist who leaves keeps none of it, and the salon keeps all of it: their client conversations stay with the salon, where the owner can read and continue them.

A client who deletes their account takes their conversations and photos with them. Chat is included when a client downloads their data and when an owner exports the salon's.