Salon software, in plain words
What the terms on this site actually mean — written for someone running a salon, not for someone selling software.
Back-bar cost
The product a service consumes, priced as a cost rather than a sale.
Back-bar cost is what the product consumed during a service costs the salon: the colour, developer, toner and treatment used on the client, as opposed to anything sold off the retail shelf. It is a cost of delivering the service, so it comes out of the service’s margin rather than showing up as a sale. In Salyntra a back-bar figure sits on each service line of an appointment, which is what lets a colour service and a blow-dry at the same price report different profits.
Read moreCommission tier
A commission rate that rises as a stylist’s takings do.
A commission tier is a band in a stylist’s pay structure: below a certain level of takings they earn one percentage, above it they earn a higher one. It exists to reward the stylists who fill their column without committing the salon to that rate on every booking. Salyntra supports sliding bands as well as a flat rate, so a salon can run "40% up to ₦300,000, 45% above it" rather than picking one number for everybody.
Read moreDeposit policy
Money up front to hold a slot, and what happens when it does not arrive.
A deposit policy requires a client to pay part of the price before their booking is confirmed, so an appointment that never happens costs them something rather than costing only the salon. It matters most where appointments are long: a two-and-a-half-hour lash set or a colour correction is not a gap you fill with a walk-in. In Salyntra you set a percentage, and a booking whose deposit never arrives releases its slot automatically instead of holding it for someone who was never coming.
Read moreWalk-in
A client served without a booking — and how to record one honestly.
A walk-in is a client who arrives without an appointment and is served if there is room. For a barbershop it is not an exception but the main way business arrives, which makes it a problem for software that assumes every visit starts with a booking and a client record. Salyntra can record a walk-in with no name attached at all, so the service, the payment and the stylist’s commission are all captured without inventing a customer who does not exist.
Read morePayment claim
How a bank transfer becomes a confirmed booking.
A payment claim is a client’s statement that they have sent a bank transfer for their booking, with a proof of payment attached, waiting for the salon to check it against their own account. It exists because the money moves bank to bank rather than through the platform: Salyntra never touches the payment, so something has to carry the booking from "they say they paid" to "we can see it". The claim is that something, and it has its own review window so an unresolved one cannot hold a slot forever.
Read moreLoyalty tier
A status level clients reach, and what it should be measured on.
A loyalty tier is a status level a client reaches once their accumulated points pass a threshold you set, carrying perks you define — a standing discount, priority booking, whatever you choose. The design decision that matters is what the threshold measures: lifetime points, or points earned in a rolling window. Salyntra supports both, and the choice determines whether "Gold" means a good client ever or a good client now.
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