Loyalty tier
A status level clients reach, and what it should be measured on.
A loyalty tier is a status level a client reaches once their accumulated points pass a threshold you set, carrying perks you define — a standing discount, priority booking, whatever you choose. The design decision that matters is what the threshold measures: lifetime points, or points earned in a rolling window. Salyntra supports both, and the choice determines whether "Gold" means a good client ever or a good client now.
Lifetime or rolling?
Lifetime tiers never demote anyone. That is generous and simple, and it means a client who has not visited in three years still arrives expecting Gold treatment.
Rolling tiers measure the last however-many months, so status reflects current custom. It is the honest choice for most salons, and it is the one to explain clearly to clients before you switch it on.
Are the perks automatic?
The functional ones are: a tier perk that gives a discount is a real discount rule triggered by that tier, so it applies at the till without anybody remembering. The written description of a tier’s benefits is separate copy you control — nothing invents a perk you did not configure.
Common questions
Does redeeming points drop a client down a tier?
No. Redemption and expiry never touch the lifetime figure, so spending points does not cost status. Only a refund that genuinely reverses an earning reduces it.
More terms
The product a service consumes, priced as a cost rather than a sale.
Commission tierA commission rate that rises as a stylist’s takings do.
Deposit policyMoney up front to hold a slot, and what happens when it does not arrive.
Walk-inA client served without a booking — and how to record one honestly.
Payment claimHow a bank transfer becomes a confirmed booking.
See it on your own salon
Thirty days, every feature, no card. Import your clients and services and judge it against how you actually work.