Payment claim
How a bank transfer becomes a confirmed booking.
A payment claim is a client’s statement that they have sent a bank transfer for their booking, with a proof of payment attached, waiting for the salon to check it against their own account. It exists because the money moves bank to bank rather than through the platform: Salyntra never touches the payment, so something has to carry the booking from "they say they paid" to "we can see it". The claim is that something, and it has its own review window so an unresolved one cannot hold a slot forever.
Why not just take card payments?
We do. But most salons already receive payments by transfer, and card processing always carries a charge. Direct transfers with payment claims cut out the middleman, leaving your money intact.
The trade-off is worth noting, though: you confirm payments yourself rather than a processor. What the platform gives you is the workflow around that — the payee details shown to the client, the proof attached to the booking, and a queue of claims to review.
What stops a false claim?
You do. A claim is a request, not a confirmation: the booking is not treated as paid until somebody at the salon has matched it against the account. Claims left unreviewed past your window revert on their own rather than silently standing.
Common questions
Where do clients see the account to pay into?
On the booking page, from the payment methods you configure. You control the instructions shown alongside them.
More terms
The product a service consumes, priced as a cost rather than a sale.
Commission tierA commission rate that rises as a stylist’s takings do.
Deposit policyMoney up front to hold a slot, and what happens when it does not arrive.
Walk-inA client served without a booking — and how to record one honestly.
Loyalty tierA status level clients reach, and what it should be measured on.
See it on your own salon
Thirty days, every feature, no card. Import your clients and services and judge it against how you actually work.